Job Description

OPEN UNTIL FILLED

Pay Range:  $15.00 - $19.36 per hour

This position is responsible for the protection of the enterprise, its assets, employees and guests, as well as demonstrating the GILA WAY.

Essential Duties and Responsibilities:

  • Promotes and provides excellent guest service experiences to both internal and external guests. 
  • Greets guests and performs identification checks of all individuals who appear to be under the age of 21.
  • AMBASSADOR DUTIES:
  • Welcomes and provides anticipatory guest service to guests entering the casino main entrances.
  • Thanks and welcomes back guests that are departing the casino entrances.
  • Performs bag checks inspections of backpacks or similar bag types to inspect for weapons, drugs or contraband.
  • Performs other duties as assigned.
  • PATROL OFFICER DUTIES:
  • Patrols and responds to the exterior casino area (parking lots, parking garage, exterior building, land etc.) and provides a highly visible security presence for the exterior of our property.
  • Identifies potential criminal activity in parking, exterior doors and perimeter areas.
  • Perform multi-floor hallway checks and hotel door room security checks.
  • Maintains a highly visible security patrol presence in hotel areas.
  • Performs other duties as assigned.
  • RESPONSE DUTIES:
  • Patrols and responds to the casino floor and provides a highly visible security presence for the interior of our property.
  • Identifies potential criminal activity on the casino floor and monitors those targets and mitigates the criminal opportunity.
  • Acts as Patrol Officer when needed.
  • Performs other duties as assigned.

Skills/ Requirements

  • High School Diploma or equivalent preferred.
  • Prior casino security, hospitality, military, or law enforcement experience preferred. 
  • Ability to interact with guests in a calm and professional manner in an effort to control the situation and reduce escalation
  • Ability to establish and maintain effective working relationships.
  • Must pass a pre-employment drug/alcohol test and agree to maintain a Drug-Free Workplace as a condition of employment.
  • Must pass a full background check to be certified/licensed prior to employment.
  • Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest. 
  • Must possess excellent guest service skills, strong telephone etiquette, and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.
  • Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.
  • Strong interpersonal and communication skills, both written and oral. 
  • This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.

Important Notes

As a condition of employment, all new hires must pass the following:

Pre-employment Alcohol/Drug Test. This drug test includes the normal seven-panel test, but excludes marijuana for non-safety sensitive positions.

Background check. Applicants who have felonies, warrants, outstanding tickets, shoplifting or theft convictions will be ineligible for employment.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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