Job Description

OPEN UNTIL FILLED

Salary: Depending on Experience (DOE)

We are seeking a service-oriented, passionate, hard-working individual that has an excitement for people and hospitality. Gila River Resorts & Casinos is a rapidly growing enterprise looking for an efficient, self motivated individual with exceptional interpersonal skills, keen attention to detail and hyper-organization that thrives in a high paced paced environment. The position is an integral part of our event & banquet operations team and is responsible for performing the following duties, as well as demonstrating the GILA WAY.

Essential Duties and Responsibilities:

  • Responsible for planning and communicating the execution of all aspects of booked group business
  • Detail groups booked by the sales team to include food and beverage details, creation of custom menus, meeting room set-ups with diagramming, WIFI & broadband details 
  • Responsible for preparing and detailing diagrams, group resumes and banquet event orders for each group
  • Effectively explain the features, benefits, capabilities and limitations of all meeting facilities, flexible function spaces, F&B outlets, hospitality and services in order to assist clients
  • Maintains accurate information and revenues in Delphi at all times to ensure accurate forecasting
  • Ensures & practices effective communication with clients at all times through 
  • Work closely with all departments across the enterprise to ensure the smooth execution of all events
  • Develops cooperative interaction and teamwork with all departments throughout the Enterprise
  • Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.
  • Performs other tasks and special projects assigned by the Corporate Director of Event Services

This position does not have supervisory responsibilities, but directly influences enterprise employees in their performance.   

Skills/ Requirements

  • High School Diploma or equivalent required  
  • Minimum of two years combined experience in event management pertaining to catering, banquets, meeting planning and/or event logistics. Must have experience working in the systems Delphi & Opera
  • Exceptional interpersonal skills and keen attention to detail
  • Strong verbal and written communication skills including public speaking
  • Excellent time management, hyper-detailed organization and planning skills
  • Critical thinker, master problem solver, self-motivated task master
  • Strong computer skills in Excel, Word and diagramming programs such as Social Tables or Delphi Diagrams 
  • Considerable knowledge of food and beverage products including preparation and seasonality
  • Maintain a current knowledge of industry & F&B trends, local product offerings 
  • Must acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood-Borne Pathogens (BBP) and other required compliance trainings
  • Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.
  • Able to perform the GILA WAY which is as follows; Greet Our Guest, Interact Positively with our Guest, Listen Actively to our Guest and Appreciate Our Guest
  • This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.

Important Notes

As a condition of employment, all new hires must pass the following:

Pre-employment Alcohol/Drug Test. This drug test includes the normal seven-panel test, but excludes marijuana for non-safety sensitive positions.

Background check. Applicants who have felonies, warrants, outstanding tickets, shoplifting or theft convictions will be ineligible for employment.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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