Job Description

Position Closes on February 17, 2023 at 5:00 PM

Pay Range: $7.50 - $9.08 plus tips

This position provides ultimate hospitality for guests in a casino and environment while ensuring all laws and regulations with respect to the safe and responsible of alcoholic beverages are strictly adhered to and by performing the following duties, as well as demonstrating the GILA WAY.

Essential Duties and Responsibilities include the following. Other duties may be assigned:

  • Promotes and provides excellent guest service experiences to both internal and external guests.
  • Answers menu questions posed by guests.
  • Maintains knowledge of beverages and any food offerings or special menu items offered.
  • Keeps current with all market trend and product knowledge; and able to execute both classic and modern spirituous beverage preparation techniques. 
  • Upsells to premium offerings of wine, beer and spirituous liquors.
  • Observes guests behavior and cues that could indicate obvious signs of intoxication.
  • Anticipates guests needs and completes all steps of service assigned. 
  • Provides quick, attentive, friendly and professional service to casino guests while communicating in a clear and concise manner.
  • Accurately records all sales in the POS system. 
  • Ensures food items are picked up and served immediately upon availability from the kitchen, bar, and other, as ordered by the guest.
  • Ensures the quality and presentation meet or exceed the expectations of guests.
  • Maintains sanitation, health and safety standards as necessary. 
  • Performs proper bar top maintenance and busses areas as needed. 
  • Stocks bar (ice, juice, glassware, etc.) as needed. 
  • Ensures and collects appropriate guest payment for food and beverage service.
  • Maintains compliance with all Arizona State Liquor Laws Title 4, and Gila River Indian Community Alcohol Beverage Ordinances. 
  • Maintains a dependable work attendance record with extremely infrequent absences and/or lateness. 
  • Performs other special projects and duties as assigned.

Skills/ Requirements

  • High School Diploma or equivalent preferred.
  • Experience working in a fast-paced, high volume bar, restaurant or nightclub is preferred.
  • In-depth wine, beer, and spirituous liquor knowledge preferred.
  • Ability to handle cash accurately and responsibly and calculate basic math functions as they relate to point-of-sale cash/credit transactions, cash reconciliation and product inventory. 
  • Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest. 
  • Must acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood-Borne Pathogens (BBP) and other required compliance trainings.
  • Must possess excellent guest service skills, strong telephone etiquette, and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.
  • Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.
  • Strong interpersonal and communication skills, both written and oral. 
  • This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.

Important Notes

As a condition of employment, all new hires must pass the following:

Pre-employment Alcohol/Drug Test. This drug test includes the normal seven-panel test, but excludes marijuana for non-safety sensitive positions.

Background check. Applicants who have felonies, warrants, outstanding tickets, shoplifting or theft convictions will be ineligible for employment.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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