Job Description

OPEN UNTIL FILLED

Pay Rate: $15.00-$18.15 per hour

This position is responsible for serving all products with friendly, individualized attention towards each guest in a casino environment by performing the following duties, as well as demonstrating the GILA WAY.

Essential Duties and Responsibilities

  • Promotes and provides excellent guest service experiences to both internal and external guests.
  • Prepares or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas. 
  • Clean or sanitize work areas, utensils, or equipment.
  • Answers guest questions regarding coffee blends, preparation, and product freshness.
  • Maintains the highest quality, consistent product standards.
  • Follows all drink recipes and procedures.  
  • Performs other special projects and duties as assigned

Skills/ Requirements

  • High School Diploma or equivalent preferred.
  • Experience working in a fast-paced, high volume coffee, bar or restaurant is preferred.
  • Ability to handle cash accurately and responsibly and calculate basic math functions as they relate to point-of-sale, cash/credit transactions, cash reconciliation and product inventory.
  • Must acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood-Borne Pathogens (BBP) and other required compliance trainings.
  • Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest. 
  • Must possess excellent guest service skills, strong telephone etiquette, and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.
  • Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.
  • Strong interpersonal and communication skills, both written and oral. 
  • This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.

Important Notes

As a condition of employment, all new hires must pass the following:

Pre-employment Alcohol/Drug Test. This drug test includes the normal seven-panel test, but excludes marijuana for non-safety sensitive positions.

Background check. Applicants who have felonies, warrants, outstanding tickets, shoplifting or theft convictions will be ineligible for employment.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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